In order to solve the "well known" issue with DirectX 9/10/11/12... I would suggest to install Windows 2008/Vista on a laptop (which would work as client) which could be easily shared between two teams. Should the configuration still not work we had better consider investigating in a really thorough way which would mean an extensive logs analysis. Using a network sniffer at that stage I think would be more than necessary, it could answer to these two basic questions:
1) Is the client trying connecting?
2) Is the server accepting the connection giving the client an answer?
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